Consumer habits change over time and the way banks engage with their customers evolves. Mainly because of increasing pressure. On the one hand due to the rise of the fintech companies, on the other because of the changing consumer expectations. Banks must develop the way they target and connect with customers to build a healthy... Read more »
Mobile banking has become the primary banking channel for the majority of consumers, with 58% using mobile apps most of the time, and even higher...
Customer Churn: A Key Performance Indicator for Banks: “In 2012, 50% of customers, globally, either changed their banks or were planning to change....
Consumers have increasingly high expectations and demand exceptional customer service in exchange for their loyalty, according to the latest consumer...
NGDATA is a customer engagement AI company that helps banks understand, predict, and act on every customer moment.
